Shipping policy
Shipping Policy
Last Updated: [DATE]
At [STORE NAME], we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through [WEBSITE URL].
By placing an order with us, you agree to the shipping terms described below.
1. Shipping Methods
We currently offer the following shipping options:
Standard Shipping
- Estimated delivery: [X-X BUSINESS DAYS]
- Shipping cost: [SHIPPING COST]
- Available locations: [PAN-INDIA / SELECTED PIN CODES]
Express Shipping
Where available:
- Estimated delivery: [X-X BUSINESS DAYS]
- Shipping cost: [EXPRESS SHIPPING COST]
- Availability: [AVAILABLE LOCATIONS/PIN CODES]
The shipping options available for your order will be displayed during checkout based on your delivery address and product availability.
2. Order Processing Time
Orders are generally processed within [PROCESSING TIME] business days after payment has been successfully received.
Processing time includes:
- Order verification
- Payment confirmation
- Product preparation
- Packaging
- Handover to the shipping carrier
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that processing time is separate from the shipping/delivery time.
For example, if your order takes [PROCESSING TIME] to process and [X-X BUSINESS DAYS] to deliver, the total time from order placement to delivery may be longer than the delivery timeframe alone.
3. Shipping Costs
Shipping charges depend on factors such as your delivery location, order value, product size/weight, and shipping method.
Standard Shipping
Shipping cost: [SHIPPING COST]
Express Shipping
Shipping cost: [EXPRESS SHIPPING COST]
Free Shipping
We offer free shipping on:
[ORDERS ABOVE ₹X / ALL ORDERS / SELECTED PRODUCTS / NOT CURRENTLY AVAILABLE]
If free shipping is available, the applicable conditions will be displayed on our website or at checkout.
Any applicable shipping charges will be clearly shown before you complete your purchase.
4. Delivery Timeframes
After your order has been processed and dispatched, estimated delivery generally takes:
[X-X BUSINESS DAYS]
Delivery times may vary depending on your location, courier availability, product availability, and other circumstances.
Remote locations and areas with limited courier coverage may require additional delivery time.
The delivery estimate shown at checkout is an estimate and may not always represent a guaranteed delivery date.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
Tracking details may be sent to you through:
- SMS
- Your customer account
- Other communication methods used by [STORE NAME]
You can use the tracking number to monitor your shipment through the applicable courier's tracking system.
Tracking Provider/Courier: [COURIER NAME(S)]
Please allow [X HOURS] after receiving the tracking information for the courier's tracking system to display shipment updates.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.
Please ensure that:
- Your delivery address is accurate.
- Your phone number is reachable.
- Someone is available to receive the package when required.
- Any delivery instructions are accurate and complete.
If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or another reason attributable to the customer, additional shipping charges may apply if the order needs to be shipped again.
7. Delivery Delays
Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can sometimes occur.
Possible causes include:
- Severe weather
- Natural disasters
- Public holidays
- Courier disruptions
- Transportation delays
- High order volumes
- Incorrect or incomplete address information
- Remote-area delivery restrictions
- Government restrictions
- Technical issues
- Other circumstances beyond our reasonable control
If your order is delayed, please check the tracking information first.
If the tracking information has not changed for [X BUSINESS DAYS], contact us at [EMAIL ADDRESS] and we will assist you in checking the shipment status.
8. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Contact number
If you notice an error after placing an order, contact us immediately at [EMAIL ADDRESS].
We will try to update the delivery information before the order is shipped, but we cannot guarantee that changes will be possible once the order has entered the shipping process.
9. Lost or Missing Shipments
If the courier tracking information shows that your package has been delivered but you have not received it, please contact us within [X DAYS] at [EMAIL ADDRESS].
We may contact the courier to investigate the delivery.
Please provide your:
- Order number
- Name
- Delivery address
- Tracking number
- Any relevant information about the delivery
We will make reasonable efforts to assist you in resolving the issue.
10. Damaged Packages or Products
If your package arrives visibly damaged, please take photographs of the package before opening it, where possible.
If the product inside is damaged, defective, or incorrect, contact us within [X DAYS] of delivery at:
[EMAIL ADDRESS]
Please provide:
- Order number
- Photographs of the outer packaging
- Photographs of the product
- Description of the damage or issue
- Video, if reasonably necessary
For confirmed damaged, defective, or incorrectly supplied products, we will provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Cash on Delivery
Cash on Delivery (COD) may be available for selected products, locations, or orders.
COD availability will be shown during checkout.
COD Fee: [₹X / NO ADDITIONAL FEE]
We may restrict or discontinue COD availability for certain locations or orders where reasonably necessary.
12. Shipping Restrictions
We may be unable to deliver to certain locations because of courier coverage, legal restrictions, product-specific restrictions, or other operational limitations.
If your PIN code is not serviceable, the available shipping options will generally be shown during checkout.
For questions about delivery availability, contact:
[EMAIL ADDRESS]
13. International Shipping
[CHOOSE ONE AND DELETE THE OTHER]
Option A — We Do Not Currently Offer International Shipping
At this time, [STORE NAME] ships only within India.
We currently do not offer international shipping.
If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.
Option B — We Offer International Shipping
We currently offer international shipping to selected countries.
Available destinations:
[LIST COUNTRIES]
Estimated international delivery time:
[X-X BUSINESS DAYS]
International shipping cost:
[SHIPPING COST / CALCULATED AT CHECKOUT]
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
These charges are generally not included in the product price or shipping fee unless specifically stated at checkout.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
International delivery times may be affected by customs processing and other factors outside our control.
14. Shipping and Return Charges
Shipping charges and return shipping costs are handled according to our Return & Refund Policy.
For customer-initiated returns, applicable return shipping costs may be the responsibility of the customer.
For confirmed damaged, defective, or incorrectly supplied products, [STORE NAME] will [COVER RETURN SHIPPING / PROVIDE A RETURN LABEL / ARRANGE PICKUP], subject to the applicable return conditions.
15. Order Changes and Cancellation
If you need to change or cancel an order, contact us as soon as possible at [EMAIL ADDRESS].
We will try to accommodate your request before the order is processed or shipped.
Once an order has been shipped, changes or cancellations may no longer be possible, and you may need to follow our Return & Refund Policy.
16. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, courier partners, delivery areas, prices, or applicable requirements.
Any updated version will be posted on this page with a revised "Last Updated" date.
17. Contact Us
If you have questions about shipping, tracking, delivery delays, or your order, please contact us:
[STORE NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address:
[BUSINESS ADDRESS]
[CITY, STATE, PIN CODE]
INDIA
Customer Support Hours: [DAYS AND HOURS]
We are happy to help you with your order and will make reasonable efforts to resolve shipping-related issues promptly.
Thank you for shopping with [STORE NAME].